Built for Apartment Complexes & Multi-Complex Portfolios
One AI Dispatcher for Your In-House Techs & Outside Contractors.
Whether you own a single 50-unit apartment building or manage 2,000+ units across 15 apartment complexes, PropDispatch matches residents by complex name and unit number, routes weekday jobs to your salaried in-house staff (with 1-click closing and zero invoice nagging), and escalates after-hours emergencies to your third-party contractors automatically.
✨ Try the full experience: Call (888) 720-7190 ext. 0000 to experience our AI voice, SMS photo uploads, tenant scheduling, and automated invoicing.
Works alongside AppFolio, Buildium, Yardi Breeze, RentVine, or standalone—import from Property Meld or Excel in 60 seconds.
Built for How Apartment Communities Actually Run Maintenance
Most software assumes you only use third-party vendors—or forces every resident into a portal app. PropDispatch handles your salaried on-site staff and external emergency contractors in one seamless workflow.
Run In-House Maintenance Staff & External Contractors Together
1-click internal close for staff + Zero-Chase invoicing for contractors.
Apartment complexes rely on full-time, salaried maintenance techs during the day and third-party contractors after hours or for licensed trades. Toggle "In-House Staff (No Invoice Required)" so your employees receive SMS dispatches and upload completion photos—while PropDispatch skips the invoice request SMS and gives your manager a 1-click "Close Work Order (No Invoice Needed)" button.
Smart Apartment Complex Name + Unit Number Matching
Tenants can say "Oakridge Apartments, Unit 204" or the street address.
Apartment residents often state the name of their apartment community ("Oakridge Apartments, Apt 204" or "Riverfront Commons Building B, Unit 302") instead of the street address. Kathy matches the complex name, hydrates the exact street address for Google Maps, and displays both the complex name and Unit # across every SMS, Vendor Portal, and Invoice.
Scale Across Multiple Apartment Complexes & Portfolios
Manage 1 complex or 50+ communities from one command center.
Own or manage multiple apartment complexes across different neighborhoods or cities? Group communities into Portfolios, assign regional property managers, and map each complex to its dedicated on-site maintenance tech as Primary Vendor—with a shared regional plumbing or HVAC contractor as automatic Backup Vendor.
Automatic 5 PM Office Hours, Weekend & Holiday Switchover
Hold daytime calls for office review—auto-dispatch at night.
During open leasing office hours (e.g. Mon–Fri 8 AM to 5 PM), Kathy can capture tenant photos and hold work orders for your property manager or on-site lead tech to review—then at 5:00 PM sharp, on weekends, and on US or custom holidays, automatically switch to 24/7 emergency dispatch.
Printable QR Code Flyers + SMS Photo Verification
Place in move-in packets or inside units—know before your tech walks into Unit 204.
Print property-specific QR code flyers for resident move-in packets, utility closets, or mailrooms. Whether a resident calls or scans the QR code to chat, Kathy texts a 1-tap SMS camera link to verify their phone number, capture "Before" photos of the leak, and record Permission to Enter and Pets on Premises.
Flat $1.25/Unit Pricing—No Per-Minute Call Center Spikes
Unlimited calls & dispatches in 30+ languages.
When a water main shuts off or a storm hits a 200-unit apartment building, 40 units call at once. Per-minute call centers charge you for every minute on hold. PropDispatch answers all 40 calls simultaneously on the first ring in 30+ languages for a flat $1.25 per unit per month.
Battle-Tested in Real Emergencies
When a Hurricane Hit, PropDispatch Handled Every Emergency.
Real unscripted tenant calls, real SMS damage photos, and real autonomous vendor dispatches from a 500+ unit portfolio during a regional hurricane surge—with zero busy signals and zero mobile apps required.
🚨 P1 Emergency🛠️ Trade: Structural / Tree & Roof
Massive Fallen Tree Punches Hole Through Roof & Interior Ceiling
TENANT SMS PHOTO #1: EXTERIOR
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Massive hurricane-downed tree limbs crushed across the brick home’s roof overhang and patio.
TENANT SMS PHOTO #2: INTERIOR
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Hole punched through the interior ceiling exposing wooden rafters, insulation, and daylight.
TENANT SMS PHOTO #3: WIDE VIEW
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Wide exterior view showing the fallen oak tree across the roof, crushed gutter, and debris.
Autonomous Resolution: When a huge oak tree crashed onto a brick home during the hurricane, Kathy calmly asked follow-up questions to uncover that the tree had punched a hole right through the interior ceiling and damaged the tenant’s belongings—then immediately texted a photo upload link and dispatched emergency crews.
AI Answered
SMS Photo
Vendor Dispatched
Invoiced
Play Real Call Recording (1:04)0:00 / 1:04
* Privacy Note: Company names, tenant names, phone numbers & street addresses are intentionally replaced with a gentle chime (🔔) for privacy.
Full Call Transcript (Unscripted)
[AI Dispatcher — Kathy]:Hi, this is Kathy with 🔔 Redacted for Privacy. For medical or fire emergencies, call 911. Otherwise, please describe your maintenance issue. Por favor, describa su problema de mantenimiento.
[Tenant]:The tree fell on my house.
[AI Dispatcher — Kathy]:Is there any other damage related to the fallen tree?
[Tenant]:Yes, it has put a hole on the inside of the home. And it damaged all my stuff that I had here.
[AI Dispatcher — Kathy]:Please provide your full name.
[Tenant]:🔔 Redacted for Privacy
[AI Dispatcher — Kathy]:I have your number as 🔔 Redacted for Privacy. Is that a good number to text you at?
[Tenant]:Yes.
[AI Dispatcher — Kathy]:Please tell me your full property address and your unit number if you have one.
[Tenant]:🔔 Redacted for Privacy
[AI Dispatcher — Kathy]:Please let me know if there are any pets on the property.
[Tenant]:No. No pets.
[AI Dispatcher — Kathy]:One moment, please... Your ticket is created. Please upload photos using the link I just texted you, and a vendor will be in touch shortly. Thank you. Goodbye.
Hybrid Multifamily Dispatch
3 Ways Multi-Complex Portfolios Configure PropDispatch
Mix and match rules per apartment building, per regional portfolio, or globally across your entire company:
- Pattern 1 — In-House Primary + External Contractor Backup: Route calls to your on-site complex tech first. If they are busy on another unit, off-duty, or let the timer expire, PropDispatch automatically escalates to your 3rd-party contractor.
- Pattern 2 — Trade Split (General vs. Licensed Trades): Send everyday Handyman, Appliance, Locksmith, and Turnover requests to your salaried In-House Staff (1-click close, no invoice), while routing major Plumbing, HVAC, Electrical, and Restoration emergencies directly to licensed contractors.
- Pattern 3 — Per-Complex Dedicated Techs: Assign Mike to Oakridge Apartments (50 units) and Carlos to Sunset Villas (80 units), while sharing the same after-hours emergency plumber across both complexes.
- Compound Unit Search & Audit Trail: Search "Oakridge 204" on the Work Orders or Invoices page to pull up the entire repair history for that exact apartment unit in seconds.
Side-by-Side Comparison
In-House Staff vs. Outside Contractor Flow
🏠 In-House Maintenance StaffNo Invoice Needed
Receives SMS dispatch with unit # & tenant photos → Taps to accept → Uploads completion photos (moves to Resolved) → Invoice SMS is automatically skipped → Manager closes in 1 click with zero typing.
🧾 External 3rd-Party ContractorZero-Chase Invoicing
Receives SMS dispatch → Accepts with ETA → Uploads completion photos → Automatically receives SMS link to upload or generate PDF invoice → Manager approves in Accounting.
Serving Apartment Complexes & Multifamily Portfolios Nationwide
Explore how PropDispatch powers multifamily maintenance across major markets:
Atlanta, GA
Garden & Mid-Rise Multifamily
Dallas, TX
Multi-Complex Apartment Portfolios
Houston, TX
Large Multifamily Communities
Phoenix, AZ
Build-to-Rent & Apartment Complexes
Charlotte, NC
Regional Multifamily Operators
Birmingham, AL
Apartment & Mixed Portfolios
Orlando, FL
Multifamily & Resort Communities
Tampa, FL
Coastal & Urban Apartment Complexes
Nashville, TN
Mid-Rise & Garden Apartments
Columbus, OH
Midwest Multifamily Portfolios
Indianapolis, IN
Workforce & Multifamily Housing
Jacksonville, FL
Multi-Complex Apartment Owners
Ready to stop losing sleep?
Join property managers who have eliminated after-hours chaos. Your AI dispatcher is ready in minutes—not months.
✨ Try the full experience: Call (888) 720-7190 ext. 0000 to experience our AI voice, SMS photo uploads, tenant scheduling, and automated invoicing.
Paid customers get a dedicated local phone number (no extensions required).