Privacy Policy
1. Information We Collect
When you use PropDispatch AI, we collect information that you provide to us, including your name, email address, phone number, and company details. We also collect data related to the property maintenance requests processed through our system, including information provided by your tenants or vendors during emergency dispatch calls.
2. How We Use Your Information
We use your information to provide, maintain, and improve the Service. This includes using your phone number to send automated dispatch alerts, SMS notifications, and important system updates necessary for emergency dispatch operations.
3. Payment Processing
We use a third-party payment processor (Stripe) to bill for our services. We do not store or process your full credit card information on our servers. Your payment data is handled securely by our payment processor in accordance with their own privacy and security policies.
4. Information Sharing & SMS Compliance
We do not sell your personal information. We only share information with third-party service providers (such as Twilio for SMS/Voice and OpenAI for intelligence) strictly for the purpose of operating the Service. Mobile information will not be shared, sold, or conveyed to third parties for marketing or promotional purposes.
5. End-User Data (Tenants and Vendors)
As part of the Service, you may route calls or provide data regarding your tenants, residents, or third-party vendors. We act as a data processor for this information and only use it to facilitate the emergency dispatch services you have configured. You are responsible for ensuring you have the right to collect and share this data with us.
6. Data Security & Retention
We implement industry-standard security measures to protect your data. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security. We retain your information for as long as your account is active or as needed to provide you the Service. You may request the deletion of your account and associated personal data at any time by contacting our support team.