The PropDispatch Workflow100% Autonomous Dispatch.
100% Autonomous Dispatch.
100% Total Visibility.
Take a deep dive into exactly how a maintenance call flows from a tenant issue to a resolved ticket on your dashboard—all in real-time, 24/7.
How it works in 3 steps
No complicated onboarding, no apps for anyone to download, and no training for your vendors. Everything works flawlessly via SMS and mobile web. It just works.
Step 01
We give you a local number
Forward your existing after-hours line to it, or give it directly to your tenants. Setup takes 2 minutes.
Step 02
Tenants call or text
Our AI instantly answers 24/7. It converses naturally to diagnose the exact problem and urgency.
Step 03
Vendors routed (on your terms)
The AI texts the right vendor instantly—or queues it for your approval based on your rules. You wake up to a resolved ticket.
1
The Tenant Flow
"Hi, this is Sarah. Are you experiencing a life-threatening emergency?"
"No, but a pipe just burst under my kitchen sink and water is going everywhere!"
"I am so sorry you are dealing with this. Let us get it sorted right now. I am texting you a secure link to upload a quick video of the leak."
Instant Triage & Empathy
When tenants call the dedicated number, our AI answers on the first ring with zero hold time. It asks precise follow-up questions to determine severity.
- SMS Magic Links: The AI instantly texts the tenant a secure link to upload videos of the damage right from their phone.
- Liability Protection: If a fire or gas leak is mentioned, the AI immediately instructs the tenant to dial 911 and hang up.
2
The Vendor Flow
Frictionless Dispatch
Vendors hate downloading new apps. PropDispatch operates entirely through SMS, so your preferred plumbers and electricians can accept jobs natively on their phones.
- 15-Minute Escalations: If the primary vendor doesn't accept the job via text within 15 minutes, the AI automatically escalates to your backup vendor.
- Photo Verification: Vendors click a link in the text to upload 'After' photos of the completed repair before closing the ticket.
🚨 P1 EMERGENCY
100 Skyline Blvd, Unit 14B
Burst kitchen pipe. Water spreading.
Reply ACCEPT to claim.
100 Skyline Blvd, Unit 14B
Burst kitchen pipe. Water spreading.
Reply ACCEPT to claim.
ACCEPT
Confirmed. Tenant Sarah Jenkins notified of your arrival. Click here for access codes: propdispatch.link/v/123
3
Mission Control (Your Dashboard)
Total Visibility & Control
Every call recording, transcript, internal note, and vendor dispatch is piped directly into your real-time dashboard. You hold the keys to how the AI operates.
- Live Dashboard & Reports: Search through past transcripts, monitor active tickets in real-time, and run detailed reports on vendor performance.
- Custom Routing Rules: Define exactly how the AI categorizes emergencies. Set up strict timeouts (e.g., 15 minutes) for primary vendors before the AI automatically texts your backup.
- Total AI Customization: Personalize the AI's exact greeting message, and configure exactly which maintenance categories require your manual review before a vendor is dispatched.