Built for Shopping Centers, Office Buildings & Mixed Commercial Portfolios
24/7 Commercial Dispatch That Works Alongside Your Existing ERP.
Yardi, MRI, and AppFolio handle your commercial leases—but they don’t answer the phone at 11 PM when a restaurant grease trap backs up or a retail roof leaks onto inventory in Suite 104. PropDispatch answers on the first ring, captures SMS photo proof with zero portal logins, and dispatches the exact commercial contractor or building engineer assigned to that property.
✨ Try the full experience: Call (888) 720-7190 ext. 0000 to experience our AI voice, SMS photo uploads, tenant scheduling, and automated invoicing.
Manage shopping centers, office buildings, apartment complexes, and single-family rentals in one unified dashboard.
Why Commercial & Mixed-Portfolio Managers Add PropDispatch
You don’t need to rip and replace your commercial accounting system. PropDispatch replaces your per-minute call center and manual after-hours phone tag with autonomous call answering and NNN-ready documentation.
Works Alongside Yardi, MRI, AppFolio & Building Engines
Replace your expensive human answering service—not your accounting ERP.
Your commercial ERP handles lease accounting and CAM reconciliations, but it does not answer the phone at 11 PM when a restaurant grease trap overflows, a retail roof leaks onto store inventory, or an office chiller trips. PropDispatch plugs in on top of your existing software in 5 minutes to automate 24/7 voice answering, photo capture, and vendor dispatch.
Smart Shopping Center & Office Building + Suite / Bay Matching
Store managers never have the corporate portal password at 10 PM.
When a retail store manager or restaurant shift lead has an emergency at night, they do not know the corporate tenant portal login—they call your emergency line and say "Westgate Shopping Center, Suite 104" or "Commerce Park, Bay 4". Kathy matches the plaza or building name, preserves "Suite 104" or "Bay 4", and texts them a 1-tap camera link for instant photo proof.
Per-Center Commercial Vendor Routing + In-House Building Engineers
Different plumbers, roofers & HVAC pros for every commercial asset.
The commercial roofer or 3-phase HVAC contractor for your shopping center is completely different from your residential or office vendors. Map specific commercial contractors (or salaried in-house building engineers with 1-click no-invoice closing) to each shopping center, office building, or industrial park.
1-Click NNN / CAM Owner PDF Reports & Bill-Back Documentation
Before/After photos, AI summary, dispatch timeline & vendor invoice in 1 page.
In Triple-Net (NNN) and commercial leases, proving whether a repair is a tenant responsibility or a CAM expense requires documentation. Download a 1-Page Owner / NNN Report combining Tenant "Before" photos, Vendor "After" completion photos, dispatch timestamps, and the final invoice amount in one click.
Instant 911 Life-Safety Response & Liability Protection
Fire, gas leaks, downed power lines & elevator emergencies.
When a commercial caller reports a gas odor, electrical fire, or life-safety hazard, Kathy immediately instructs the caller to evacuate and dial 911 while alerting your management escalation team with full audio and transcript proof.
Daytime Office-Hours Hold vs. After-Hours Autonomous Dispatch
Verify lease responsibility during the day—protect assets at night.
During business hours (e.g. Mon–Fri 8 AM to 5 PM), Kathy can capture tenant photos and hold commercial requests so your property manager can check the lease NNN Responsibility Matrix first—then at 5:00 PM, on weekends, and on holidays, automatically dispatch your on-call commercial vendors.
Battle-Tested in Real Emergencies
When a Hurricane Hit, PropDispatch Handled Every Emergency.
Real unscripted tenant calls, real SMS damage photos, and real autonomous vendor dispatches from a 500+ unit portfolio during a regional hurricane surge—with zero busy signals and zero mobile apps required.
🚨 P1 Emergency🛠️ Trade: Structural / Tree & Roof
Massive Fallen Tree Punches Hole Through Roof & Interior Ceiling
TENANT SMS PHOTO #1: EXTERIOR
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Massive hurricane-downed tree limbs crushed across the brick home’s roof overhang and patio.
TENANT SMS PHOTO #2: INTERIOR
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Hole punched through the interior ceiling exposing wooden rafters, insulation, and daylight.
TENANT SMS PHOTO #3: WIDE VIEW
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Wide exterior view showing the fallen oak tree across the roof, crushed gutter, and debris.
Autonomous Resolution: When a huge oak tree crashed onto a brick home during the hurricane, Kathy calmly asked follow-up questions to uncover that the tree had punched a hole right through the interior ceiling and damaged the tenant’s belongings—then immediately texted a photo upload link and dispatched emergency crews.
AI Answered
SMS Photo
Vendor Dispatched
Invoiced
Play Real Call Recording (1:04)0:00 / 1:04
* Privacy Note: Company names, tenant names, phone numbers & street addresses are intentionally replaced with a gentle chime (🔔) for privacy.
Full Call Transcript (Unscripted)
[AI Dispatcher — Kathy]:Hi, this is Kathy with 🔔 Redacted for Privacy. For medical or fire emergencies, call 911. Otherwise, please describe your maintenance issue. Por favor, describa su problema de mantenimiento.
[Tenant]:The tree fell on my house.
[AI Dispatcher — Kathy]:Is there any other damage related to the fallen tree?
[Tenant]:Yes, it has put a hole on the inside of the home. And it damaged all my stuff that I had here.
[AI Dispatcher — Kathy]:Please provide your full name.
[Tenant]:🔔 Redacted for Privacy
[AI Dispatcher — Kathy]:I have your number as 🔔 Redacted for Privacy. Is that a good number to text you at?
[Tenant]:Yes.
[AI Dispatcher — Kathy]:Please tell me your full property address and your unit number if you have one.
[Tenant]:🔔 Redacted for Privacy
[AI Dispatcher — Kathy]:Please let me know if there are any pets on the property.
[Tenant]:No. No pets.
[AI Dispatcher — Kathy]:One moment, please... Your ticket is created. Please upload photos using the link I just texted you, and a vendor will be in touch shortly. Thank you. Goodbye.
Commercial & Mixed-Portfolio Ready
Manage Commercial Plazas & Residential Units Under One Roof
Many property management companies manage a mix of shopping complexes, office buildings, apartment complexes, and single-family homes. PropDispatch keeps every asset class separated with precision routing:
- Suite, Bay & Space Intelligence: When a commercial tenant says "Westgate Plaza, Suite 104" or "Bay 4", PropDispatch preserves the exact "Suite 104" or "Bay 4" designation across the dashboard, vendor SMS, and PDF invoice.
- Commercial-Specific Trade Routing: Route Elevator Repair, Commercial Roofing, 3-Phase Electrical, HVAC/RTU, Security/Board-Up, Plumbing, and Fire/Restoration to the exact commercial vendor for that building.
- In-House Building Engineers + 3rd-Party Contractors: Dispatch your salaried on-site building engineer first (with 1-click closing & no invoice required), and automatically escalate after-hours or specialized jobs to outside commercial contractors.
- Complete NNN / CAM Audit Package: Export work orders and approved vendor PDF invoices with one click for monthly owner packets and CAM reconciliations.
How It Fits Your Tech Stack
Your Commercial ERP + PropDispatch AI
Yardi / MRI / AppFolio / RealPageSystem of Record
Handles commercial lease accounting, rent rolls, NNN/CAM reconciliations, and owner financial statements.
PropDispatch.ai24/7 Action Layer
Replaces your human answering service. Answers store/office managers on ring 1, captures SMS damage photos, dispatches your commercial contractor or building engineer, and collects the PDF invoice.
Supporting Commercial, Retail & Office Portfolios Nationwide
Explore how PropDispatch supports commercial and mixed-portfolio operators across major markets:
Atlanta, GA
Retail Plazas, Office & Industrial
Dallas, TX
Shopping Centers & Commercial Mixed-Use
Houston, TX
Strip Malls, Medical & Warehouse Parks
Chicago, IL
Commercial Office & Retail Portfolios
Phoenix, AZ
Retail Centers & Medical Office Plazas
Miami, FL
Commercial Retail & Mixed-Use Buildings
Orlando, FL
Hospitality, Retail & Commercial Plazas
Charlotte, NC
Office Buildings & Shopping Centers
Nashville, TN
Retail, Restaurant & Mixed-Use Assets
Birmingham, AL
Shopping Complexes, Office & Residential
Tampa, FL
Commercial Strip Centers & Office Parks
Denver, CO
Commercial, Retail & Flex Space
Ready to stop losing sleep?
Join property managers who have eliminated after-hours chaos. Your AI dispatcher is ready in minutes—not months.
✨ Try the full experience: Call (888) 720-7190 ext. 0000 to experience our AI voice, SMS photo uploads, tenant scheduling, and automated invoicing.
Paid customers get a dedicated local phone number (no extensions required).